If you're having trouble with logging into Plexus, there are a few solutions that you can try including:

Before following the troubleshooting steps below, please first ensure that you are logging into to Plexus via the normal login page
​https://app.legalgateway.com.au/

What is a cache?

Browser caching is a process that temporarily stores specific pieces of information from website pages, such as images, in order to facilitate faster loading speeds the next time you return to a website.

Clearing a cache can sometimes fixes certain problems like pages loading or formatting issues.

What is a cookie?

Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.

Deleting cookies for particular websites can fix certain problems with logging in. Note that when you clear your cookies, you will also be logged out of the site/s that you're logged into. You'll be prompted to log back in the next time you visit that page. As a result, you may like to clear cookies for specific websites, rather than all websites when troubleshooting.

What is browser history?

As you browse the internet, your browser will keep track of the different websites that you visit in a given time period, particularly when you're not using a private browsing window.

Each of these three elements can help users to eliminate problems with logging into a website, and can be used across multiple websites, not just Plexus.

The rest of this guide will detail how to clear your cache, history and more, using the different web browsers, where these instructions may differ.

Step 1. Select Tools (via the Gear Icon) > Safety > Delete browsing history.
You can also access this menu by holding Ctrl + Shift + Delete.
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Step 2. Make sure to uncheck Preserve favourites website data and check both Temporary internet files and Cookies then click Delete.
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Step 3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

If you are still having issues, try to steps below.

Step 4. Close out of Internet options.

Step 5. Click on Tools and select Developer Tools.

Step 6. In the Developer Tools window, click on Cache and select Clear Browser Cache.

Step 7. Click Yes to confirm the clearing of the browser cache.

For further help visit Microsoft.

Step 1. Launch your Microsoft Edge browser and click on the 3-lined Hub button in the top right corner.

Step 2. Next click on the clock-shaped History button. Here you will be able to View your browsing history.

Step 3. If you click on Clear History and then Show more, you will be able to delete and clear the browsing history, cookies, data, temporary internet files, cache, etc.

You will see the following items available:

Step 4. Select the ones you want to clear and click on the Clear button. Restart your Edge browser. For more information visit Microsoft.

If you sync a type of data, deleting it on your computer will delete it everywhere it is synced. It'll be removed from other devices and your Google Account.

Step 1. Open Chrome.

Step 2. Click More in the top right hand corner.

Step 3. Click More tools and Clear browsing data.

Step 4. Choose a time range, like last hour or all time.

Step 5. Select the types of information you want to remove.

Step 6. Click Clear browsing data.

Step 1. On your computer, open Chrome.

Step 2. At the top right, click More .

Step 3. Click History.

Step 4. On the left, click Clear browsing data. A box will appear.

Step 5. From the drop-down menu, select how much history you want to delete. To clear everything, select the beginning of time.

Step 6. Check the boxes for the info you want Chrome to clear, including “browsing history." Learn more about the types of browsing data you can delete

Step 7. Click Clear browsing data.

To delete your search history, learn about clearing activity saved in My activity.

If you remove cookies, you'll be signed out of websites and your saved preferences could be deleted.

Step 1. Open Google Chrome.

Step 2. Click Settings in the top right hand corner.

Step 3. Search for Advanced.

Step 4. Click Cookies and other site data.

Step 5. Click Clear all cookies and site data

Step 6. Click Remove all.

Step 7. Confirm by clicking Clear all.

Alternatively, you can search cookies for Plexus, and click the Trash icon next to each entry to clear your cookies for Plexus specifically, without logging out of all other websites.

For further help, visit Google.

Step 1. Click the Library button, click History and then click the Show All History bar at the bottom to open the Library window.

Step 2. At the top right corner, type the name of the website you wish to forget in the Search History field, and press Enter.

Step 3. In the resulting list, right-click on the site you wish to forget, and select Forget about this site.

If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache:

Make sure that cookies are enabled for the site in question:

Step 1. Click the menu button and choose Options.

Step 2. Select the Privacy & Security panel and go to the History section.

Step 3. In the drop-down menu next to Firefox, choose Use custom settings for history.

Step 4. Make sure Accept cookies from websites is check-marked.

Step 5. Make sure Accept third-party cookies is set to Always.
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​Disabling third party cookies can cause problems with some websites. Always accept third-party cookies to rule it out as a cause for your problem.
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Step 6. Click Exceptions

Step 7. Make sure that app.legalgateway.com.au is not listed. If it is listed, click on its entry, then click Remove website.

Step 8. Close the Preferences page. Any changes you've made will automatically be saved.

If you changed any settings, try logging in to the site again.

For further help, visit Mozilla.

Choose Safari > Preferences, click Privacy, then do any of the following:

Choose History > Clear history, click the pop-up menu, then choose how far back you want your browsing history cleared.

For further help, visit Apple.

If you're still having trouble logging in, please try launching a private/incognito window instead. For help on this, see this guide.