Plexus is a platform that powers leading organisations with the technology required to execute faster and focus on higher value work. From time to time, it's possible that you might encounter errors or features not working as they should.
You might need to reach out to our support team for further assistance. Before reaching out to our support team, you might like to check out our help guides or follow these troubleshooting steps.
The following instructions are for those users using Internet Explorer, Chrome or Safari.
Log out
Log out of Plexus from the top right hand corner icon
2. Log back in at the login page: https://app.legalgateway.com.au
3. Re-attempt your action. If problems persist, please do the following below (as per your browser)
Troubleshooting on Google Chrome
The following instructions are for troubleshooting on Google Chrome via a MacBook or PC.
Step 1. Recreate the error
Step 2. Right click anywhere in your browser and select Inspect.
Step 3. A side menu panel will show on the right hand side of your page. Select Console. Red on this page will indicate that there is definitely an error.
Copy or send [email protected] a screenshot of any error information, along with a description of your symptoms to us via our live chat.
For Internet Explorer
The following instructions are for troubleshooting on Internet Explorer.
Step 1. Recreate the error
Step 2. Right click anywhere in your Internet Explorer browser and click Inspect element.
Step 3. Select Console.
Copy or send us a screenshot of any error information, along with a description of your scenario to us via our [email protected] or our live chat.
Troubleshooting on Safari for Mac OS X
The following instructions are for troubleshooting on Safari via a MacBook.
Step 1. Open Safari and choose Safari > Preferences > Advanced.
Step 2. Select Show develop menu in menu bar
Step 3. Choose Develop > Show error console.
Copy or send us a screenshot of any error information, along with a description of your symptoms to us via our live chat.
Then close the console by clicking the close button on the left hand side of the error consoles menu bar.
Troubleshooting for Safari on Windows
The following instructions are for troubleshooting on Safari via Windows or PC.
Step 1. Open Safari and click Settings > Preferences… > Advanced.
Step 2. Select Show Develop menu in menu bar
Step 3. To show the menu bar, click Settings > Show menu bar.
Step 4. To use the console, open Safari and in the menu bar choose Develop > Show error console.
Copy and paste or send us a screenshot of any error information, along with a description of your scenario to us via our live chat or via [email protected].
To hide the menu bar, click Settings > Hide Menu Bar.