Plexus

For errors in Plexus, send us a copy of the error by following these steps.

Troubleshooting errors in Plexus

Solve login or loading issues by following these quick steps

Troubleshooting login and browser issues

Khris Malatumbaga

Samantha Szadovszky

Suggestions for common errors and general troubleshooting advice

Troubleshooting

Fast-track your document-related support queries by providing our support team with your Document ID

Locating Your Document ID

Fast-track your visibility and functionality support queries by sharing your details.

Finding your browser and device details

Download our recommended browser by following these prompts.

Downloading Google Chrome

Find out how to launch a private browser window or tab in your browser

Opening a private or incognito browser window

This article shows how to empty your browser cache

Emptying your browser cache

Turn off auto-fill for your browser by following these steps

Removing auto-fill settings from your browser

Marketing Wizard can be prevented from working due to network or firewall software blocking critical URLs and connections.

Network / Firewall access requirements for Marketing Wizard

Assistance with Technical Troubleshooting

Recommended supported file types for Plexus

Supported file sizes and types

Common Troubleshooting Queries

Login to Plexus

View our website

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.