Plexus

For errors in Plexus, send us a copy of the error by following these steps.

Troubleshooting errors in Plexus

Solve login or loading issues by following these quick steps

Troubleshooting login and browser issues

Khris Malatumbaga

Sammie

Suggestions for common errors and general troubleshooting advice

Troubleshooting

Fast-track your document-related support queries by providing our support team with your Document ID

Locating Your Document ID

Fast-track your visibility and functionality support queries by sharing your details.

Finding your browser and device details

Download our recommended browser by following these prompts.

Downloading Google Chrome

Find out how to launch a private browser window or tab in your browser

Opening a private or incognito browser window

This article shows how to empty your browser cache

Emptying your browser cache

Turn off auto-fill for your browser by following these steps

Removing auto-fill settings from your browser

Marketing Wizard can be prevented from working due to network or firewall software blocking critical URLs and connections.

Network / Firewall access requirements for Marketing Wizard

Some technical requests are best supported by a

Creating a har file to assist with troubleshooting

Assistance with Technical Troubleshooting

Recommended supported file types for Plexus

Supported file sizes and types

Common Troubleshooting Queries

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.