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Accessing your company's Knowledge in Plexus

Knowledge is a single source of truth for your company's approved templates, policies, and guidance, used in Plexus AI recommendations

Written by Sammie

As a Plexus user, you can view and preview company Knowledge documents that support both the Contract Review and Marketing Wizard modules. These documents are maintained by your legal, marketing, or compliance teams to reflect your organisation’s preferred language, brand guidelines, and risk position.

With base permissions, you won’t be able to upload, edit, or remove documents – but you can access the most current approved materials any time you need them.


Viewing knowledge documents


To view your company’s Knowledge:

  1. Go to the left-hand navigation and select Knowledge.

  2. Click the document name to open a preview.

  3. Download any documents as required

You’ll be able to read the document and the importance weighting associated with those files when generating recommendations.


Why this is useful


The Knowledge section is a helpful reference point when:

  • You want to start from an approved company template

  • You need to understand the context behind AI-suggested edits when using contract review, Plexus Counsel, Redlining and Marketing Wizard.

  • You want confidence that you're working from the most up-to-date version of a key document

Top tip! If something looks out of date or incorrect, flag it with your legal or marketing team. All changes to Knowledge are managed by users with admin access.


Frequently asked questions


Q: Can I upload or change Knowledge documents?
A: Generally no – document management is restricted to admin users. With the right permissions, you may have the ability to upload or change Knowledge documents. Otherwise, chat to your legal team if you think something needs updating.

Q: Can I download the documents?
A: You can preview and download any document.

Q: Do I need to check here before submitting contracts or marketing materials?
A: It’s a good idea. Reviewing your organisation’s Knowledge can help you align with internal expectations and avoid delays or rework. When this is up-to-date, Plexus's AI features can help to automate this on your behalf.

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