The Activity feed is your centralised space for each and every action made against your matter including comments. This guide will focus on:
Top tip! For lawyers with access to our AI draft advice feature, you may like to review this guide for additional information on viewing draft advice.
Viewing the activity feed
Each matter that's saved in Plexus has a centralised activity feed that keeps track of all key actions related to that request.
All matter activity is timestamped and added to the activity log so that you have a full 360-degree view of key actions or updates to your matter. Key actions that might take place on your matter include:
Matter creation
Changes to the due date, status, priority or assignees
Updates to the description and key facts
Updates to supporting material
Comments and comment replies
Commenting on the activity feed
You can log all centralised feedback or questions in a free-text field on your activity feed. This allows all stakeholders to communicate with the legal team, and provides a centralised place for legal to communicate official legal advice.
To leave additional comments on the activity log, simply type into the textbox and click Comment in order to submit it.
You can style your text with:
Paragraphs and headings
Bold text (use the shortcut Command/Control+B)
Italicised text (use the shortcut Command/Control+I)
Underlined text (use the shortcut Command/Control+U)
Coloured text
Indented text
Bullet and numbered points
Links
Top tip!
If you need more room to type your response, you can drag and drop the bottom right hand corner of the text-box field to expand the writing space.
Managing visibility of your comments
You can choose whether comments should be visible only to the Legal team, or whether they should be visible to everyone on the matter, using a Toggle.
When set to Legal (shown in green), the comment is visible only to the Legal team, making it ideal for internal notes, privileged discussions, or anything sensitive. When switched to All (shown in Blue), the comment will be posted to everyone with access to the matter.
Visible to legal:  | Visible to everyone:  |
Responding to a comment
Anyone with access to the matter will be able to view and Reply to an existing comment as required.
Once you've finished typing, click Reply again to save your entry.
Editing comments on the activity feed
You can edit your comments and comment replies by clicking the Edit button next to your eligible comments.
Once you've made your changes, click Save to confirm your changes.
Who is notified?
Any comment that's added to the activity feed is accompanied by a notification that's sent to:
The individual who requested legal support and created the matter
The assignees
The user who the matter was raised on behalf of - this is indicated within the legal support request intake form
Where a matter doesn't have an assignee, the triage member/s managed via the Matter categories page will be notified
Still need help? Reach out to the team at [email protected].